We recognize that building good relationships with service users, their families, carers and professionals is the key to providing a high quality service. We believe relationships with service users should encourage communication and allow them to feel confident and secure in their support workers company. We will always provide you with a familiar support worker. We believe that promoting independence is an important part of improving our service users lives, challenging behaviour/communication can occur when a service user has little or no control over the decisions that are made about their lives.
CHALLENGING BEHAVIOUR/COMMUNICATION POLICY
We believe that the best way to deal with behaviours or communication that challenges is by developing good relationships with service users, this enables the support worker to preempt situations where the service user may become distressed and use non-confrontational, calming or diffusing techniques long before any physical intervention would be required. Improved communication leads to better a understanding of individuals needs and a reduction in behaviour that challenges. We think that physical intervention should only be used as a very last resort and we pride ourselves on the minimal amount of physical intervention used.
Our staff pride themselves on their shared commitment to improving the lives of people with learning difficulties and/or mental health problems. We have over 100 years of professional experience in management, education, social work, residential and care work. We have staff experienced in working with challenging behaviour/communication, profound and multiple learning difficulties/disabilities, people on the autistic spectrum and people with mental health problems. All staff have enhanced CRB checks and all insurance and indemnities are in place.